Returns & Exchanges
We offer a 14-day return period for all unopened and sealed fragrances to ensure your complete satisfaction. Please note that for hygiene reasons, products that have been unsealed or used cannot be accepted for a refund.
Initiate Your Request
Contact our dedicated customer service team via the online portal with your order number and reason for return to receive your unique Return Authorization code.
Prepare Your Package
Carefully place the item in its original, unopened packaging along with the complimentary samples provided, and include the completed return form inside the shipping box.
Ship the Item
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location, ensuring you obtain a proof of postage receipt.
Quality Check and Refund
Once our warehouse team verifies the integrity of the seal and product condition, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing